Insurance Restoration Company: What to Expect
When you hire an insurance restoration company after a loss, it helps to know what happens in the first days and which papers are worth gathering.
Fully licensed and insured
Monday to Sunday: Open 24 hours
The first hours
Stop the source if you can do so safely: shut off the water to a failed fixture, or leave a building after a fire until it is safe. Call your insurer or broker to report the loss, and call us so that emergency work can begin. Keep damaged items, where it is safe, until they have been photographed.
What to have ready
- Your policy number and your insurer or broker contact
- A short account of what happened and when you noticed it
- Photos or video you have already taken
- The names of any other trades who have attended
- Access details for the building, including a property manager if there is one
What we do on site
- PhotographEvery affected area is photographed before anything is moved.
- MeasureMoisture readings and affected areas are recorded and dated.
- ProtectEmergency steps limit further damage, such as extraction, containment or board-up.
- Write the scopeThe scope names rooms, materials and the work proposed, so an adjuster can read it without attending.
Working with your adjuster
We work with your insurance adjuster and document everything. We send what is asked for, we update the scope when hidden damage appears and we keep a log of what was changed and why. Decisions about a claim belong to you and your insurer, not to us.
Questions we hear
Do I pay for the assessment?
No. The assessment is always free, and the written scope and price come before work is booked.
How long does drying take?
Drying usually takes 3 to 5 days once the source is controlled.
Can you tell me what my policy includes?
No. That is a matter for your insurer or broker. We can supply documents that describe the damage and the work.
Request a quote
Tell us what you need and we will get back to you. In a hurry? Calling is fastest.